Process

How DelayPay works

From delayed train to money in your bank — here's exactly how we make it happen.

01

Upload your ticket

Snap a photo of your paper ticket or forward your booking confirmation email. Our system automatically extracts your trip details — departure, arrival, date, and operator.

  • Works with e-tickets, PDFs, and photos of paper tickets
  • We detect the operator and route for you
  • Instant eligibility check against delay thresholds
02

We verify & file the claim

We cross-reference your trip against real-time public transit data to confirm the delay duration. If you're eligible, we submit the refund claim directly to the rail operator on your behalf.

  • Automated delay verification using official transit APIs
  • Claims submitted in the operator's required language
  • No forms, no foreign-language websites, no hassle
03

You get paid

Once the operator processes the refund, the money goes to your bank account. We only take our 25% fee when you actually receive a payout. If the claim fails, you owe nothing.

  • Most refunds processed within 14–30 days
  • Email updates at every stage of your claim
  • No win, no fee — zero risk to you

Ready to recover your money?

Enter your email below to get started. We'll send you a link to submit your first delayed ticket.