Everything you need to know about claiming your train delay refund.
Absolutely. EU Regulation 1371/2007 guarantees rail passengers the right to compensation for delays. We act as your authorized representative to file claims on your behalf — something explicitly allowed under consumer law.
When you sign up, you grant us a limited Power of Attorney to submit refund claims to transit operators on your behalf. We use your ticket details to verify the delay against public schedule data, then submit the claim directly to the operator.
You pay absolutely nothing. Our "no-win, no-fee" model means we only charge our 25% commission when we successfully recover money for you. If the claim is rejected, you owe zero.
Most European rail operators process refunds within 14–30 days. We send you email updates at every stage so you always know the status of your claim.
We're fully GDPR-compliant. Your personal data (email, IBAN, ticket details) is encrypted at rest and only used to process your claims. We never sell your data or share it with third parties beyond the transit operators needed to process your refund.
Requirements vary by operator. Generally, NS refunds start at 15+ minutes and Eurostar/Thalys at 60+ minutes. We automatically check your eligibility when you upload your ticket — if you don't qualify, we'll let you know immediately.
Enter your email below to get started. We'll send you a link to submit your first delayed ticket.