EU law says you're owed a refund for delayed trains. We handle the paperwork automatically — you just submit your ticket. No win, no fee.
Stop wrestling with clunky transit websites. We do all the heavy lifting so you get paid for the time you lost.
Snap a photo or forward your confirmation email. We extract the trip details, delay info, and claim eligibility automatically.
Our system verifies the delay against public transit data and submits your refund claim directly to the transit operator on your behalf.
The refund lands in your bank account. We only take our 25% cut if we successfully secure your money. If we fail, you owe nothing.
We're starting with the biggest rail operators in Europe. More coming every month.
Refunds for 15+ min delays
25-50% for 60+ min delays
Compensation per EU regulation
25% back for 60+ min delays
Refunds for Frecciarossa delays
Coming soon — Korean rail
Transit refund claims are confusing, time-consuming, and often in a language you don't speak. We eliminate every friction point.
We only charge when money lands in your account. If your claim fails, you owe nothing.
Don't speak Dutch or German? We handle the forms in whatever language the transit operator requires.
Set up once, claim forever. Forward every delayed ticket to us and watch your refunds accumulate.
We only charge when we successfully recover your money. Zero subscriptions, zero hidden costs.
€0 upfront. You only pay when money hits your account.
Example: Eurostar delay refund of €75 → you receive €56.25, we keep €18.75
We're onboarding our first group of beta testers across Europe. Get in early and never miss a refund again.
"I had no idea I was owed €35 from a delayed Eurostar last month. Took me 2 minutes to submit and the money was in my account within 3 weeks."
"The NS refund form is in Dutch and takes forever. DelayPay handled everything for me. I'll never try to claim on my own again."
Everything you need to know before submitting your first claim.
Absolutely. EU Regulation 1371/2007 guarantees rail passengers the right to compensation for delays. We act as your authorized representative to file claims on your behalf — something explicitly allowed under consumer law.
When you sign up, you grant us a limited Power of Attorney to submit refund claims to transit operators on your behalf. We use your ticket details to verify the delay against public schedule data, then submit the claim directly to the operator.
You pay absolutely nothing. Our "no-win, no-fee" model means we only charge our 25% commission when we successfully recover money for you. If the claim is rejected, you owe zero.
Most European rail operators process refunds within 14–30 days. We send you email updates at every stage so you always know the status of your claim.
We're fully GDPR-compliant. Your personal data (email, IBAN, ticket details) is encrypted at rest and only used to process your claims. We never sell your data or share it with third parties beyond the transit operators needed to process your refund.
Requirements vary by operator. Generally, NS refunds start at 15+ minutes and Eurostar/Thalys at 60+ minutes. We automatically check your eligibility when you upload your ticket — if you don't qualify, we'll let you know immediately.
Enter your email below to get started. We'll send you a link to submit your first delayed ticket.